Welcome to The Business of No - a blog about the best and WORST in the world of customer service.
Every been treated like crap at an airport? Ever been given a hotel room overlooking a grave yard? Ever been treated like Julia Roberts shopping on Rodeo Drive? Ever been told NO repeatedly when YOU are the customer? Ever been redirected to India for phone support? Ever been told to "just unplug the unit and the problem will go away?"
And how did it feel?
If you are like me - the crisis of customer service is beyond worrisome. Its an epidemic. And this blog sets out to be a place to talk about good customer service as well as the bad.
Feel free to post comments and or email us with your own stories.
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